The enquiry came in. Nobody answered.
You were with a participant. The phone rang, the form sat unread, and a family that needed support called the next provider on their list. embery builds an AI receptionist that answers for you, on your words, and hands you the lead the moment it lands.
Remy is real. Go and talk to her.
Not a video. Not a mockup. Remy is a working AI receptionist embery built for an NDIS provider, live right now and ready to answer. Ask her the awkward questions. Try to catch her out.
Support work happens away from the phone.
That is the whole problem. The enquiries that grow your business arrive precisely when you are least able to take them: mid-shift, mid-visit, mid-report. A participant's family is often ringing several providers in one afternoon. The one who answers is the one who gets them.
- ✓ Answers plan-managed, self-managed and agency-managed questions, the way you would
- ✓ Captures the enquiry and texts it to you instantly, so you can call back warm
- ✓ Works after hours, on weekends, and while you are with someone else
- ✓ Says only what you approved, and escalates anything it has not been given
It cannot say something you did not approve.
This is the first question every provider asks, and it is the right question. Remy is built on the business information you sign off. She is not improvising about your services, your pricing or anyone's plan. Where a question goes beyond what you have approved, she stops, takes the details and hands it to a human. You write the escalation rules, and you can change them.
One package. Built around your service.
A conversion-focused web experience, an AI receptionist trained on your approved information, enquiry capture and hand-off, launch support and ongoing care.
AI Receptionist Launch Package
We map the questions participants and families actually ask you, build and test the receptionist, connect enquiry capture and hand-off, and launch it into a polished web experience. You approve the business information and the escalation rules before it goes live.
Start yours →- ✓ A conversion-focused web experience
- ✓ An AI receptionist trained on your approved information
- ✓ Instant enquiry capture, handed straight to you
- ✓ Escalation rules you set and control
- ✓ Launch support, hosting and monitoring
- ✓ Ongoing improvements and long-term care
Three steps. Then it runs itself.
You stay in your lane, supporting participants. We handle the hard, technical part end to end.
Tell us the service
What you deliver, who you deliver it to, and the questions you answer over and over. No tech talk needed.
We build it
Website, AI receptionist, enquiry capture, wired together and tested. You approve every line it is allowed to say.
It answers while you work
You go and support people. It answers, captures and hands off, and we keep improving it.
The things providers ask before they start.
Will it ever say the wrong thing to a participant?
It answers from the information you approved, and nothing else. Anything outside that, it stops, takes the details and escalates to a human. You set that boundary and you can change it any time.
Does it give advice about someone's plan or funding?
No. It answers questions about your service and captures the enquiry. Anything about an individual's plan or funding is escalated to you. It is a receptionist, not a plan manager.
What happens to the enquiries it captures?
They come straight to you the moment they land, so you can call back while the family is still deciding. Nothing sits in an inbox nobody checks.
How fast can it go live?
With our AI agents helping design and build, most launches go live in days once you have supplied content and access. You approve everything before it is public.
What does it cost?
The AI Receptionist Launch Package is A$299 a month, all in. That covers the build, hosting, monitoring and ongoing improvements, with no setup fee and no lock-in contract. You approve everything on a 15-minute fit call before anything goes live.
Can I hear it before I commit?
Yes, and you should. Talk to Remy, the receptionist we built for an NDIS provider. That is the whole pitch.
Stop losing the enquiries you already earned.
Tell embery what you deliver. We'll come back with exactly what we'd build, what it costs, and how fast it goes live.
15-minute fit call. We reply within one business day.
Prefer email? Write to hello@embery.tech
Based in Melbourne · working with NDIS providers across Australia